Welcome to Lygene Online Shopping Store !

Return and Refund

How do I return an order?
To place a request for Return:
  • Go to 'Orders' Tab
  • Click on the Order which you want to Return
  • Click on 'RETURNS' button for the product to be returned
  • Next, select 'REFUND’
  • Fill the remaining form & click on 'Submit'

Now, our team will review the request. Once approved Refund/Exchange will be initiated.

Note: You have to upload original products images and NOT the Catalog image.

Please note if your customer has received the empty box/missing components, please give us a call or drop an email within 24 hours of order delivery, failing which the claim will not be entertained. While we investigate on this case, request you to please make note of these pointers:

  • Please do not use the item for which claim is being raised.
  • You may be required to provide information like, short description of the case (A few questions will be asked to help us understand the scenario).
  • The snapshot of the original Box/Packet/Product.
What is Lyzene’s Return & Exchange Policy?

Lyzene offers a very flexible Return & Exchange policy. If your customer is not satisfied with the order, you can easily return/exchange the product using our app itself. However, there are a few basic rules to be eligible:

  • Product has to be in original & unused state
  • Request has to be raised within 7 days of delivery
  • We accept the request if there is a mismatch in quality, size, color or design or in case an item is missing/wrong in a combo order.

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